📦 How quick can you ship?
As quickly as we can! We have no intention of keeping your new piece from you. That said, we are a fast-growing company, and to keep our prices low we operate lean — filling orders in line while keeping customers happy.
➡️ Please plan ahead!
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We aim to ship orders within 2-3 weeks of purchase.
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If any delays occur, we’ll update you right away.
Upgraded shipping increases your order’s priority once it’s ready to ship, but it does not shorten production time. It simply speeds up delivery after your order leaves our studio. If you need something urgently, please contact us before placing your order.
🎨 How many different crystal colors are available?
This is a tricky one! Our manufacturers release around 100–120 colors each year, but not every cut or size is always available in every color.
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Colors are frequently discontinued and replaced with new shades.
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Some cuts (like 8mm vs. 12mm) may offer different availability.
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Third-party companies can also apply 50+ special coatings to existing colors — making it nearly impossible to maintain a full updated chart.
👉 The best way to explore is to browse our earring selection, which shows a wide variety of colors we carry. Don’t see what you want? Message us — we can usually help!
✨ Can I customize a piece?
Absolutely! That’s part of the KDS appeal — we believe you should be able to get exactly what you want.
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Many listings already include options for metal, charm, and sizing.
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If you don’t see customization options listed, then any change will be considered a custom piece.
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Custom designs usually come with a slightly higher price and are not returnable.
📬 I haven’t received my item. What should I do?
Don’t panic — almost all of our customers receive their orders safely.
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If you’ve been sent a tracking number, check your status at USPS.
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First, speak with your mail carrier and all household members. Many “missing” packages are delivered nearby or held by someone in your home.
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Please wait 7 days after the scheduled delivery date before contacting us. USPS will not open an investigation until 7–10 days have passed.
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Once that timeframe has passed, we’ll work with you to locate or replace your package.
💎 Where can I buy your jewelry?
Karnas Design Studio is primarily an online-based business. You can find our designs at:
⚠️ If you see our pieces for sale elsewhere, please let us know. We cannot honor warranties for jewelry sold outside of our official shops.
🔧 Will you sell me the parts to make my own jewelry?
No. We’re proud of our craftsmanship and the quality of our finished pieces. Selling raw parts does not support our mission. We’re here to create unique designs for you — not just components.
🌟 Will your metal tarnish or irritate my skin?
This depends on your skin type, pH balance, and how you care for your jewelry.
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We use the highest-grade metals we can source.
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If you have allergies, let us know — we can apply an extra protective coating.
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Care tips:
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Jewelry should be the last thing you put on and the first thing you take off.
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Avoid chemicals, cleaners, showers, and swimming with your jewelry.
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Each order includes a care and maintenance card to help your pieces last for years.
📏 Sizing
All product listings include a size chart in the details section. If you need more help, just reach out to us — we’re happy to guide you.
✨ Thank you for supporting handmade and shopping with Karnas Design Studio!