How quick can you ship?
As quickly as we can! We have no intentions of keeping your new piece from you, but we are a fast growing company. To keep our prices low we operate fast and lean, keeping orders in line and our customers happy.
PLEASE PLAN AHEAD!
2023 UPDATE – WE AIM TO SHIP YOUR ORDER WITHIN 2 WEEKS FROM DATE OF PURCHASE.
PLEASE BE PATIENT. WE WILL UDPATE YOU IF ANY DELAYS OCCUR.
So, you upgraded shipping, now what? Any shipping upgrade increases our priority on the order but DOES NOT guarantee the date we will ship it. This is an upgrade on shipping only, not production.
If you’re looking for something ASAP it’s best to contact us before you place your order.
How many different color crystals are available? This is a complicated question, and here is why. Our manufacturers offer about 100 to 120 different “colors” a year, but they are not available in every crystal cut or size. So, if you see a crystal you like on an 8mm piece it may not be available in 12mm!
Usually, crystal manufacturers remove about 10 colors a year but adds 10 as well and changes could occur in the available crystal cut and shape! Meaning that the 12mm crystal you wanted last year is available now but is no longer available in the 8mm.
There are also third-party companies that can add 50+ different coatings to each of the (120) “colors”. This makes it almost impossible for us to keep an updated chart. Please browse our earring selection which will show a lot of the colors we offer. Don’t see what you want? Please send us a message! We can help! Can I customize this piece? Yes! In fact, that is part of the KDS appeal. We feel that you should be able to customize everything. You are the consumer, shouldn’t you be able to get what you want?
Custom pieces do come with an elevated price and are not returnable.
Most of our products have Metal, Charm, and Sizing options on their listings. If there are no options, then ANY changes are considered custom.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I haven’t received my item. What can I do?” tab_id=”1513061876304-a3fc29f8-173f”][vc_column_text]Relax, there is no need to panic. We have very few disappointed customers. Please see our thousands of 5 STAR REVIEWS on Etsy and Amazon.
If we have sent you a tracking #, you should be able to track your package at USPS TRACKING
Please do not contact Karnas Design Studio until 7 days AFTER the scheduled delivery date. USPS will not do anything for us until 7-10 days after the scheduled delivery. At this time, we will work with you to locate and retrieve the package. Step one is ALWAYS DISCUSS WITH YOUR MAIL CARRIER FIRST and with all household members. Where can I see/buy your jewelry? Karnas Design Studio is primarily an internet based business. Our pieces are available for purchase at:
If you see our jewelry in other places, please let us know. If you purchased Karnas Design Studio jewelry, and we have no record of it, we will not honor our lifetime warranty. Will you sell me the parts to make my own? NO! We sell jewelry because we are proud of our craftsmanship and know we have a superior product that no one can replicate.
We are a team of designers that enjoy flexing our talents so selling parts does not support our cause.
Will your metal tarnish/irritate my skin? This depends on the way you maintain and care for your pieces, the severity of your skin allergies, and how your skin PH reacts with certain metals. We are using the highest grade and most reliable metal we have been able to locate. If you have allergies, let us know! We can add an additional protectant to ensure you will have a long lasting piece.
We do recommend your KDS pieces be treated with care. Your jewelry should be the last thing you put on, and the first thing you take off. Never come in contact with chemicals or cleaning supplies. Do not shower or swim with your jewelry.
A care and maintenance card comes with every order.]All products have a size chart attached to the details.